At Technology Poa Software, we strive to ensure customer satisfaction with every purchase. Our Refund & Returns Policy outlines the terms and conditions for requesting refunds or returns for software licenses.
Eligibility for Refunds
Refunds may be considered under the following conditions:
- Non-Delivery of Product: If you do not receive your software license within the specified delivery time (up to 24 hours), you may be eligible for a refund.
- Defective Product: If the software license provided does not work as intended due to an issue on our end, we will either provide a replacement or issue a refund.
- Accidental Purchase: If you mistakenly purchase a software license, please contact us immediately. Refunds for accidental purchases will be assessed on a case-by-case basis.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Activated or Used Licenses: Once a software license has been activated or used, it is considered non-refundable.
- Change of Mind: Refunds will not be issued if you change your mind after the purchase.
- Compatibility Issues: Please ensure that the software is compatible with your device before purchasing, as refunds will not be given for incompatibility.
Refund Request Process
To request a refund, please contact our support team within 14 days of your purchase. Provide details of your order and the reason for the refund request. Our team will review your request and respond within 3-5 business days.
Return Process for Physical Products (if applicable)
For any physical products (e.g., software discs or USB drives), items must be returned in their original condition and packaging within 30 days. Return shipping costs are the responsibility of the customer.
Resolution and Support
Our team is here to help resolve any issues you may encounter. If you experience problems with your software license, contact us, and we will work to provide a solution, such as technical support, a replacement license, or a refund if eligible.